First Stage of Observation (Session 1 - 5)

I have conducted 5 sessions (15 minutes each) of observations during dinner hour.

As what had agreed before, i was standing beside the counter to record down every single data which i wanted. According to what the staff has told me earlier, there was quite a number of customers during my observation period especially during the first session which conducted from 8.25pm to 8.40pm.

The details of the first stage of my observation,
Date: 24.11.2012 (Saturday)
Time: 8.25pm - 9.40pm
Sub of The Day Menu: Seafood & Crab

Here are the results i obtained,

Here are some photos which i took "illegally" in the outlet in order to show a clearer picture on what is actually happen in the outlet,

The fresh ingredients

The staff was preparing a sandwich. 

Surprisingly, the staff of the outlet gifted me a free sandwich, some "Buy 1 Free 1" coupon as well as a calender after i did my 5 sessions of observations in the outlet.

Another 5 sessions will be conducted on the next day.